OUR SERVICES

OUR REPUTATION

SerenaCare is like being in your own home. It is a warm atmosphere with wonderful home-cooked meals. All the traditions and foods of the seasons are celebrated. The staff loves our mother as we do. We have complete peace of mind and feel as welcome here as we did in our mother’s own kitchen. 

-The Wry Family

Every day I give thanks that my mother lives somewhere that is beautifully designed, spotlessly clean, has delicious food, professional staff and a wonderful atmosphere of caring and kindness. My mother is not only well taken care of physically and medically, but she feels loved and cared for emotionally.

−Marthanne Harvey-Veno

I have complete peace of mind, even though I live in a different province, knowing my mother is well taken care of at SerenaCare. The premises are beautiful and offer all the medical and grooming facilities my mother needs and wants. She receives loving personal care from friendly and dedicated staff. SerenaCare is not an institution, but a happy home. I feel that my mother could not be in a better place. 

− Jude Steeves

“I said mum, I don’t know much about homes, but I’m going to find you a Cadillac of a place. When I met Susan and toured the residence, I knew I found the right place. It was so inviting.  Like walking in the back door of someone’s home.  The first time I took mum to see it, a staff member stopped to fix the back of mum’s hair.  It was just like a daughter would do and this is exactly how she was treated.   When we took mum out somewhere, they’d hug her goodbye and when we’d bring her back, she would walk in and call out ”I’m home!” 

-Ginny Hill

Serenacare has been part of our family for more than 15 years.  I wouldn’t consider another home.  My first contact with Susan was in 2005 when my dad Arnold McLeod needed more physical care than we could provide.  Arnold was a long-time educator, a well-known volunteer and busy board member with many Moncton-area organizations.  A muscular disorder destroyed his mobility.  For dad, this was very hard but they treated him with such dignity and respect.  Every week a group of buddies showed up and they set them up at a table and provided tea and snacks while they played bridge together. 

When my mother-in-law was in the end of life, although she had not been a resident long, Susan was able to provide palliative care.  Connie was only there for three weeks but the treated her like she had been there all her life. They doted on her, loved her and treated her with great care.  The common thread for all our family members has been the dignity and true caring that her staff gives to every resident. When Aunt Pearl died, I was sitting with her all night and Susan saw I was getting tired and offered to get someone to give me a break.  They are aware that in times like that, the family needs care too.

My mother, Midge McLeod joined the Lady Russell family in 2015.  Although she once swam 15 lengths of the pool, she now requires help with all daily activities.  I find it hard to watch my mothers’ abilities diminish but the staff seems to know exactly when she needs to be alone and when she needs a hug.

I tell mum she is living in a posh senior’s hotel! Good food, regular hairdos, nails polished, beautifully dressed each morning.  I have never sensed that the staff felt tending to residents was anything but a pleasure.  I think a lot about Susan’s work ethic, her commitment to excellent care, her desire to have her staff be the best they can be.  As soon as I come in, someone greets me by name and tells me where mom is.  That’s very important.  They recognize that I belong here too.

 -Susan Burke

Alcha McConnell turned 99 this year and is one of the oldest residents.  Widowed in 1997, she’d lived in an assisted living senior’s apartment for many years, filling her hours with day trips, card games, and visits with friends. It became harder for her to care for herself and her children became concerned. Three years ago, after a medical emergency, she moved into the Lady Russell residence.  Now she enjoys the companionship of others, afternoon music, and activities. Her son, Norval McConnell and his sister, Katherine Paunins visit daily and enjoy peace of mind.  A retired sports coach and volunteer sports coach, Norval appreciates that his mother is encouraged to be as active as possible.

“This is the perfect scenario,” he says.  “Mom used to read a lot but her eyesight and hearing aren’t so good now but she still does everything she can: She gets up early, plays bingo, goes to all the meals and excursions.  She is rarely in her room.  Last fall, she knit dozens of pairs of mittens to donate to schools in the Moncton area”.

He notices that caregivers are always present, accessible and accommodating. They are ready to chat with family or spend time with each resident, no matter their ability to engage.  They pay attention to little things.  “She hates to waste food so they portion her meals perfectly for her”

He says: “ Susan’s hands-on approach is evident whether she’s digging in the dirt and planting flowers on the outside deck, organizing a birthday party or keeping them informed on business matters.  She’s so personable and makes you feel safe and welcomed….not just an owner/operator”

–Norval McConnell

LOCATION
15 Lady Russell
18 Resident Rooms
Moncton, NB
E1E 0C4